Preferred Customer
Top 8 Reasons We Love USANA’s Preferred Customer Program!
1. It’s FREE
Membership is completely free. There are no sign up fees or any annual fees as a Preferred Customer. There is no obligation to buy, just shop whenever you want with no minimum purchase requirements. You can cancel anytime at no cost to you.
2. Convenience
You get 24/7 account access with your own login id and password. You can shop or set up your auto-order anytime you want.
3. Auto Order Discount
You can set up optional Auto Orders, which gives you additional discount (10% off Preferred Price) with no minimum purchase. You can cancel, pause or reschedule your Auto Order.
4. Money Back Guarantee
USANA offers a 100%, 30-day money back guarantee on their product orders. If, for any reason, a Preferred Customer is dissatisfied with any USANA product, those products may be returned to the company within 30 days for replacement, exchange or full refund of the purchase price. Furthermore, Preferred Customers are subject to a 100 percent refund (excluding shipping) for product returned within 365 days if the product is three (3) or more months away from expiration and in resalable condition.
5. Save More
Enjoy USANA’s preferred prices and low shipping fees.
6. Customer Service
A Preferred Customer also has access to the outstanding Customer Service at USANA for your country of residence, on top of the customer service you will get from Clardoon Health.
7. Free Health Resources
Within your PC account online, USANA has provided free health resources to use. A USANA Preferred Customer also can opt-in to receive health related emails from the USANA Science Department. This excellent information to help in one’s health journey.
8. Earn Product Credits through the Refer a Friend Program
You can earn 10% product credits and get your USANA products for free if you are from the US, Canada, Australia, New Zealand, UK, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Romania, Spain. If you share your link to your family and friends and they sign up as your Preferred Customers, you get product credits every time they order, and this means that you can get your USANA products for free! Watch the Refer a Friend Program video. (link: https://youtu.be/yfjxRdTjvqA)
Click your country below to view the available products and see how much you can save with the Preferred Price. Remember, with the Auto Order Program, you are getting an additional 10% discount on the Preferred Price.
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Australia
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Austria
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Belgium
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Canada
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Colombia
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France
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Germany
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Hong Kong
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Indonesia
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Ireland
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Italy
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Japan
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Luxembourg
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Malaysia
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Mexico
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Netherlands
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New Zealand
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Philippines
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Romania
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Singapore
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South Korea
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Spain
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Taiwan
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Thailand
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United Kingdom
Preferred Customer FAQs
What is a Preferred Customer? An individual who purchases products for personal consumption directly from USANA at a discounted price. Preferred Customers are not authorized to resell product, and do not participate in the Compensation Plan.
What price do Preferred Customers pay for the products? The Preferred Price is the everyday price offered to Preferred Customers. This price is for all orders, including online orders and orders placed through a USANA office. All Preferred Customers will receive this price. If you do choose to purchase your products through Auto Order, on qualifying products you will save an additional 10 percent off the Preferred Price.
What’s the difference between a Preferred Customer and a Retail Customer? A Preferred Customer is someone who purchases USANA products for their personal use only, directly from USANA. A Retail Customer is someone who purchases USANA products directly from a USANA Associate or places an order on the company’s website, www.USANA.com, as a guest. Neither customer type is allowed to participate in the compensation plan.
How much does it cost to be a Preferred Customer? There are no membership and renewal fees. You only pay for the products and shipping.
Is there a minimum purchase requirement? There is no minimum purchase requirement for Preferred Customers.
How do I use my Preferred Customer online account? For Preferred Customer access to The Hub: Click “Login” from www.USANA.com Enter the Preferred Customer number and password. In the Shop & Orders tab, just click ‘Shop Products’ and order any products that you’d like, or click ‘Manage My Auto Order’ to set up or edit your Auto Order. It’s that easy!
What emails do I get as a Preferred Customer? USANA wants to make sure you’re only getting the e-mails you want. That’s why they’ve created a handy way to customize your preferences online for the e-mails you receive. To customize your e-mail subscriptions: Log onto The Hub Click on the “My Account” icon Click on “Profile Manager” Select the “Manage E-mail Subscriptions” link Click the boxes to subscribe (or unsubscribe) from the e-mails of your choice Automated E-mail: Triggered by activity on your account. For example, if you purchase a USANA product, you’ll receive an e-mail confirming your purchase. Preferred Customers Only: If you are a USANA Preferred Customer and don’t want to be left out of USANA’s product specials and hot deals, then make sure to sign up for these e-mails that are written specifically for you. Although we REALLY don’t recommend it, if you don’t want any e-mails from USANA rolling into your inbox, follow the same steps: Log onto The Hub Click on the “My Account” icon Click on “Profile Manager” Select the “Manage E-mail Subscriptions” link Click the “Opt-out” box to unsubscribe from all USANA e-mails Please note that it may take up to a week for the subscribe, unsubscribe, or opt-out changes to take effect.
Can I talk to USANA directly? Absolutely! Here are the contact details of different USANA locations – https://www.USANA.com/ux/dotcom/enu-US/contact
How do I get product credits as a Preferred Customer? If you are from US, Canada, Australia, New Zealand, UK, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Romania, Spain, you can participate in the Refer a Friend Program. As a Preferred Customer, you will have a link that you can send to your family and friends in the countries mentioned above. If they register as Preferred Customer, you will receive 10% product credit every time they order. You may use these product credits for “paying for” your USANA products, which means you can get your products for free if you have plenty of Preferred Customers! For more info, watch the Refer a Friend Program video. (link: https://youtu.be/yfjxRdTjvqA) Login to your account Go to your Profile, click Refer a Friend, and Copy Link Send the link to your family and friends Each time a USANA order is placed through your share link, USANA will notify you that you have successfully referred a friend. You will also receive confirmation when these credits are available to use. Referral status and credits can also be checked by visiting the Refer a Friend management page and clicking on the arrow by your name. A reminder will also be displayed as you visit USANA shop. Product credits can be applied at checkout. PCs will select which credits they would like to use at the time of payment. Any credits used will be automatically withdrawn from their account. Credits can also be used to pay for Auto Orders—from the Auto Order payment screen, you can elect to have any available credits automatically applied to their Auto Order. Unused credits will remain available for future purchases. Credits can be used for up to one year from the time they are earned.
Can I cancel my Preferred Customer account? Yes. A Preferred Customer may cancel their account at any time either over the phone by contacting Customer Service, via the e-Mail address listed on their account, or in writing by fax or mail. Once a PC account has been cancelled, there is no restriction for a PC to become a first-time Associate or Distributor. If the PC has been an Associate or Distributor in the past, they must wait the required amount of time before re-registering as an Associate or Distributor.
Can Preferred Customers earn commissions? A Preferred Customer can not earn a commission.
If I refer people to try USANA products, do I get any payment for my referral? Yes. Many people who receive health benefits from USANA’s products go on to tell others. If you are interested in learning more about USANA’s referral plan, please contact us directly at support@clardoonhealth.com including your WhatsApp number and we’ll be in touch to talk further.
Preferred Customer FAQs
What is Auto Order? Auto Order means that your order is sent to you automatically every 4 or 8 weeks. This is particularly useful when ordering vitamins or any product that you will use on a regular basis.
Do I still get a discount if I’m not on Auto Order? Yes. Just for being a Preferred Customer (PC), you receive Preferred Pricing when shopping on your USANA PC account. If you choose to take advantage of Auto Order, you’ll receive an additional 10% off of Preferred Pricing on all Auto Orders. You can stop at anytime.
Do I have to sign up for Auto Order when I become a Preferred Customer? No, you can simply choose to sign up as a Preferred Customer without Auto Order. You can take advantage of the benefits of controlling your own account with login and tracking functions, as well as the free health resources within your online account.
Is there a minimum amount I have to spend each month when I am on Auto Order? No. There is no minimum order.
Do I have to order the same products each month when I am on Auto Order? Do I have to order the same products each month when I am on Auto Order?
Can I put on hold or cancel my Auto Order at any time? Yes, if you see that you are accumulating too much product and don’t want your Auto Order delivered next month, you can select a much later processing date. You can also put it on hold and set a resume date, or call when you want to resume. A Preferred Customer may cancel their auto order at any time either over the phone by contacting Customer Service, via the e-Mail address listed on their account, or in writing by fax or mail.
Will I get reminders about my Auto Order? After signing up for the Auto Order program, USANA will automatically send you a reminder the Wednesday before the products are shipped.
Is there a time frame for setting up my Auto Order? You may set up or change your Auto Order as needed to meet your changing nutritional and personal care needs on or before midnight MST the Friday before it is scheduled to ship.
What if I forgot to cancel or change the products on my Auto Order on or before Friday midnight MST of my Auto Order week? If you do not make any changes to your Auto Order by Friday midnight MST of your Auto Order week, USANA will deliver the USANA products on the existing Auto Order. If you are unhappy with this, you may choose to return or exchange the products. You may contact USANA or Clardoon Health for help on this one.
Product Guarantee
USANA offers customers a 100%, 30-day, money-back-guarantee on initial orders. If for any reason a Preferred Customer is dissatisfied with any USANA product, he/she may return that product to the company within 30 days for replacement, exchange, or full refund of the purchase price. Furthermore, Preferred Customers are subject to a 100 percent refund (excluding shipping) for product returned within 365 days if the product is three (3) or more months away from expiration and in resalable condition.
Please contact us at support@clardoonhealth.co.uk if you have any questions.